Services & Support
Product Support
Citilabs is committed to helping you get the most out of Cube. This page discusses:
User support
For those with a current software maintenance contract or for new purchases or upgrades that are covered for the first 3 months following purchase, Citilabs provides free software support via our web support form using the support form button below. Citilabs attempts to provide timely answers to reasonable questions about the behavior and performance of our software products.
When contacting us, please provide:
• Version and modification number of the Citilabs product you are running. You can find this information at the top of any print file generated by an installed copy of the program or on the About page accessed from the Help menu item, if available.
• Short description of the problem and/or query
In most cases it is necessary to provide us with an example of your setup and/or examples of your data files. If you need to send us examples and/or data you can send those by zipping all files and uploading a single zip file to the Citilabs' FTP site, ftp.citilabs.com/incoming. See FTP Site Information for more information on uploading your files.
to submit a user support request, use the:
Submitting your requests via the support form automatically enters the requests into our support request management system, assigns it a tracking number and assigns it to appropriate support staff to be worked. The system will also automatically send you a confirmation email including a tracking number for follow up if needed.
Catalogs, Applications, and Scripts
This section contains preconfigured catalogs, applications, and scripts that you can download and use:
> Go to this page
Tips
This section contains a set of How-To Sheets and Info Sheets that describe common procedures and information that can help you get more from your Cube software:
> Go to this page
User support
For those with a current software maintenance contract or for new purchases or upgrades that are covered for the first 3 months following purchase, Citilabs provides free software support via our web support form using the support form button below. Citilabs attempts to provide timely answers to reasonable questions about the behavior and performance of our software products.
When contacting us, please provide:
• Version and modification number of the Citilabs product you are running. You can find this information at the top of any print file generated by an installed copy of the program or on the About page accessed from the Help menu item, if available.
• Short description of the problem and/or query
In most cases it is necessary to provide us with an example of your setup and/or examples of your data files. If you need to send us examples and/or data you can send those by zipping all files and uploading a single zip file to the Citilabs' FTP site, ftp.citilabs.com/incoming. See FTP Site Information for more information on uploading your files.
to submit a user support request, use the:
Submitting your requests via the support form automatically enters the requests into our support request management system, assigns it a tracking number and assigns it to appropriate support staff to be worked. The system will also automatically send you a confirmation email including a tracking number for follow up if needed.
Catalogs, Applications, and Scripts
This section contains preconfigured catalogs, applications, and scripts that you can download and use:
> Go to this page
Tips
This section contains a set of How-To Sheets and Info Sheets that describe common procedures and information that can help you get more from your Cube software:
> Go to this page
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